fg771 Frequently Asked Questions

fg771 accepts any valid Philippine government-issued ID for KYC verification: passport, SSS/UMID card, PhilSys national ID, driver's license, or PRC ID. You'll need to upload a clear photo of the front and back of your ID, plus a selfie holding the document. Verification is typically completed within 24 hours on business days.

Identity verification is a standard anti-money-laundering requirement for all licensed online gaming platforms in the Philippines. fg771 is required to confirm that the person withdrawing funds is the same person who registered the account. It's a one-time process — once your KYC is approved, future withdrawals are processed without additional ID checks.

No. fg771 strictly permits one account per person. Opening multiple accounts — even with different contact details — violates the fg771 Terms and Conditions and will result in all associated accounts being closed, with balances and bonuses forfeited. If you've accidentally created a duplicate, contact fg771 support immediately to resolve it before it affects your account standing.

On the fg771 Login page, click "Forgot Password" and enter your registered Philippine mobile number. You'll receive an OTP via SMS. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered mobile number, contact fg771 support directly with your KYC documents to regain account access.

You can request permanent account closure by contacting fg771 support via live chat. Before closing, withdraw any remaining real-money balance to your registered payment method. Bonus balances that have not met wagering requirements will be forfeited upon closure. Note that if you're closing due to gambling concerns, self-exclusion may be a better option — it protects you while keeping your account and balance accessible after the exclusion period ends.

The minimum deposit at fg771 is ₱100 for GCash and PayMaya. Bank transfer minimums via BDO, BPI, and Metrobank are typically ₱500, depending on the transaction method. All deposits are in Philippine Pesos (PHP). fg771 does not charge deposit fees, though your e-wallet or bank may apply its own transaction charges.

GCash deposits at fg771 are credited instantly in most cases — usually within 30 seconds of a successful GCash transaction. During peak hours or network congestion, it may occasionally take up to 5 minutes. If your deposit hasn't appeared after 15 minutes, contact fg771 support with your GCash transaction reference number and our team will resolve it immediately.

GCash withdrawals from fg771 are typically processed within 5 to 30 minutes after approval, making it the fastest withdrawal option available. Processing times may be slightly longer during high-volume periods or if your withdrawal requires an additional compliance review. Bank transfers to BDO, BPI, or Metrobank usually take 1 to 3 business banking days.

The minimum withdrawal at fg771 is ₱200 for GCash and PayMaya. For bank transfers to BDO, BPI, and Metrobank, the minimum is ₱500. There is no maximum on the total amount you can withdraw, though individual transactions may be subject to daily limits based on your account verification level and your payment provider's own transfer limits.

fg771 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — GCash, your bank, or card issuer — may apply their own transaction fees, which are outside fg771's control. Always check your e-wallet or bank's fee schedule before initiating a transaction. The amount fg771 credits or deducts from your account balance is always the exact amount you specify.

No. fg771 only accepts deposits from payment methods registered in your own name. Depositing from a third-party GCash number, bank account, or card will result in the transaction being reversed and your account flagged for review. This is an anti-money-laundering requirement, not an arbitrary restriction. Always use your own registered payment method when transacting on fg771.

fg771 offers a wide range of online casino games including JILI slots, classic and video slots from top providers, live dealer games (baccarat, roulette, blackjack, and sicbo), e-bingo and Kalaka Bingo, fishing games like Monkey King Fishing, and table games. The full game library is accessible on both desktop and mobile browser without needing a separate app download.

Yes. The fg771 platform is fully optimised for mobile browser play on both Android and iOS devices. No app download is required — simply open your mobile browser, go to fg771.co, and log in. The mobile interface automatically adjusts to your screen size, and all games including live dealer titles and slots are available in full on mobile.

All digital games on fg771 use independently certified Random Number Generator (RNG) systems, which ensure that every spin, card deal, and dice roll is statistically random and cannot be manipulated. Live dealer games use physical game elements visible in real time via video stream. fg771 publishes RTP (Return to Player) percentages for its slot library so you can assess expected returns before playing.

JILI slot RTPs at fg771 typically range from 96% to 97.5% depending on the specific title. RTP is a theoretical average calculated over millions of spins — it doesn't predict the outcome of any individual session. You can find the RTP for each JILI slot in the game's information panel, accessible from the game lobby on fg771.

fg771's live casino section features a broad selection of live dealer tables including baccarat, roulette, blackjack, and sicbo, streamed in HD from professional studios. Several studios featured on fg771 include dealers who cater specifically to Southeast Asian and Filipino players, with familiar game formats like Dragon Tiger that are popular in Manila and across the Philippine casino market.

fg771 offers a welcome deposit bonus for new registrants on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your first deposit. All welcome bonuses at fg771 are subject to wagering requirements, minimum deposit amounts, and eligible game restrictions — read the full promotion terms before claiming.

A wagering requirement means you must bet your bonus amount a specified number of times before it can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games vary by promotion — always check the specific terms at fg771 before claiming a bonus.

Yes. All fg771 bonuses have an expiry period, which is stated in the promotion's specific terms. Typically, welcome bonuses and free spin credits expire within 7 to 30 days of being credited if the wagering requirement isn't completed. Expired bonus balances are automatically removed from your account. Check the Promotions page on fg771 for the exact validity period of each active offer.

Yes. fg771 operates a loyalty program that rewards active players with points earned through regular gameplay. Points can be redeemed for bonus credits, free spins, and exclusive rewards. Higher-tier VIP members receive benefits including dedicated account management, higher withdrawal limits, and personalised promotions. Details of the current loyalty program tiers and earn rates are available in the Promotions section of the fg771 platform.

fg771 operates as an online gaming platform serving Filipino players in accordance with the regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation), the government agency responsible for authorising and regulating gaming in the Philippines. Players are responsible for ensuring that online gaming is permitted under the laws of their specific location. fg771 is intended for players aged 21 and above.

You must be at least 21 years old to register and play at fg771. This minimum age aligns with PAGCOR's guidelines for casino-style gambling in the Philippines. fg771 enforces this requirement through age confirmation at registration and government ID verification. Accounts found to belong to anyone under 21 are immediately closed and deposited funds are returned.

You can activate self-exclusion directly from your fg771 account settings under the Responsible Gaming section, or by contacting fg771 support via live chat and asking for immediate self-exclusion. Options range from 1 month to permanent exclusion. Self-exclusion takes effect immediately — your account is locked, promotional communications stop, and your verified real-money balance is returned to your payment method.

fg771 offers daily, weekly, and monthly deposit limits, loss limits, and session time limits — all configurable in your account's Responsible Gaming settings. Reductions apply immediately. Increases require a 24-hour cooling-off period. Reality check notifications can also be enabled to remind you of your session duration and net position at regular intervals during play.